Help & Support
Get the Support You Need
Explore resources and guidance available to assist you throughout your studies. From technical help to academic advice, we’re here for you.
Reach out to our support team or browse FAQs to find quick answers and comprehensive solutions for your learning journey.
Commitment
Our Commitment to You and
How You Can Contribute
Our Promise to You
Guidance tailored to your goals and resources.
Clear communication on support and expectations.
Flexible support options, easily accessible when you need them.
Experienced team committed to helping you succeed academically.
Clarity on costs and funding, ensuring transparency.
Responsive assistance for any queries or issues, whenever you need it.
How You Can Contribute
Stay dedicated to the agreed coursework and activities.
Engage actively in your programme for maximum benefit.
Communicate progress and support needs with the team.
Show respect to fellow students and our team, fostering a supportive environment.
Quick Help
Popular FAQs
Get quick answers to frequently asked questions about accessing your account, using the platform, and navigating essential features.
How do I log in to my account?
+Where can I find my course materials?
+What should I do if I forgot my password?
+How can I reach technical support?
+How do I update my billing information?
+Technical Support
Technical Support
For any technical issues you might encounter, follow our troubleshooting guide, and access our Knowledge Base for detailed resources and support articles.
Knowledge Base
Access guides, FAQs, and detailed resources available in our Knowledge Base to resolve common issues.
Access Knowledge Base →Troubleshooting Guide
Follow our troubleshooting guide to solve technical issues, from browser compatibility to login problems.
View Troubleshooting Guide →System Updates & Maintenance
Stay informed about scheduled maintenance, updates, and advisories affecting platform availability.
View System Updates →Registered students have exclusive access to additional resources and support through their account.
Academic Support
Academic Support
Access expert guidance from our academic support team to help you succeed in coursework, assessments, and develop effective study skills.
One-on-One Tutoring
Schedule personalised tutoring sessions to gain in-depth assistance with challenging topics and coursework.
Study Skills Workshops
Join workshops that teach essential skills, from time management to effective research techniques.
Assessment Guidance
Receive advice on preparing for assessments, understanding requirements, and meeting deadlines.
Peer Study Groups
Connect with fellow students in structured study groups for collaborative learning and support.
Registered students have exclusive access to additional resources and support through their account.
Support
Account and Billing Support
For help with account settings, billing, or tuition payments, explore our resources below or reach out to the billing support team.
Manage Account Settings
Update your profile, change your password, and adjust notification settings directly from your account dashboard.
Billing and Payments
View invoices, make payments, and manage your billing information securely in the student portal.
Contact Billing Support
Reach out to our support team for direct assistance with billing issues or tuition questions.
Billing FAQs
Browse our FAQ section for quick answers to common billing questions, payment options, and account issues.
Our dedicated billing team is available to ensure you have a smooth experience with all account and payment matters.
Feedback
We Value Your Feedback
Your insights help us continuously improve. Share your suggestions, feedback, and ideas to shape a better learning experience.
Shape Your Experience
Your feedback directly influences our platform improvements.
Share Your Voice
We’re here to listen to your needs and ideas.
Stay Connected
Receive updates on improvements driven by student feedback.
Need Assistance?
Reach Out to Our Support Team
If you still have questions, contact us directly. Our support team will respond promptly to assist you with any issues or queries.
Live Chat
Click the chat icon below for instant support.
